FAQ

 

What is vintage?

Vintage describes clothing 20+ years old that represents the era in which it was produced.
Vintage clothing can be used, new (from dead stock), manufactured, and handmade.

Vintage items are expected to show minor signs of wear. We make an effort to fully describe our items and report any obvious flaws and include pictures.

Do you accept returns or exchanges?


All sales are final. Items are sold as is. Please beware that these items are vintage and are not new. Imperfections will be noted as we carefully inspect the garments- No returns accepted at this time.


Do you ship Internationally?

YES. We ship within the US for a flat rate of $15 (1-2 week delivery time with tracking)  and International $29 (1-2 weeks delivery time with tracking)

When will I receive my order?

Most orders are shipped within 1-2 business day of payment confirmation.


Can I use my Credit Card on your website?

Yes, we accept all major debit and credit cards on our website and it is 100% secure.

Oh no!  My credit card won't go through.

We recommend checking with your credit card's issuing bank to confirm the

1) The billing information.

2) Available balance

3) Any security limitations.  They are generally able to locate the problem quickly.

Do you accept gift cards?

We accept Visa, MasterCard, and American Express gift cards.  Your gift card may need to be registered in order to be used for online purchases.  Check out the information on the back of the card for more details.

My package has been delayed!  Can you help speed things along?

The fastest way to resolve delivery issues is to contact courier directly.  Weather and other unavoidable delays can't be helped, but the courier's representatives can assist in other circumstances.

How can I track my order?

Your tracking number will be added to your transaction and will also be emailed to you.


I really want this Item and I am not sure if it would fit, what should I do?

Please email us at hi@darlinglouise.com with the item name and we will help you as best as we can!